Older and Disabled Persons Bus Pass
Hertfordshire County Council is responsible for the administration of the English National Concessionary Travel Scheme (Free Bus Pass Scheme), for residents in Hertfordshire.
The English National Concessionary Travel Scheme allows free off-peak travel across England on local bus services for older and disabled people.
Applying for a bus pass
It is quick and easy to apply for a concessionary bus pass online (see links below). Alternatively you may collect an application booklet at your local library, district / borough council office, tourist information office, or One Stop Shop. You should use the same form whether you are applying for a pass for the first time, or are renewing your pass. Please note that you cannot apply by printing off a form, only official forms obtained from the outlets outlined above will be accepted.
When am I entitled?
You can find out which date you are entitled to recieve your bus pass by using the 'State Pension Age' calculator available at www.gov.uk. Please Note: The online calculator has changed and once you have entered your details will ask you to contact the County Council to find out your eligibility. Please simply use the date that it gives you for the date you reach your state pension age - this is the date that will be used to determine when you are eligible.
When will my pass arrive?
Your new pass should arrive within 10 working days of your form being returned to us and it will be valid for up to five years from the date of issue.
Please post all completed hard copy application forms (along with copies of any supporting documentation) to:
Concessionary Travel Team
PO Box 153
Herts, SG1 2GH
Bus Pass Renewals
You will be contacted by Hertfordshire County Council when your bus pass is due for renewal. If you haven't recieved a renewal notification and your pass has already expired, please call the Customer Service Centre on 0300 123 4050. If your pass has been damaged, lost or stolen please refer to the section below.
Lost, Stolen or Damaged passes
If your pass has been DAMAGED, LOST or STOLEN, please do not use the application form. Please call us on 0300 123 4050. Please note that there is a £10 charge for issuing a replacement pass if it has been damaged, lost or stolen. However, if the Police have issued you a valid Crime Reference Number for a STOLEN pass, the £10 fee will be waived. Payments can be made over the phone by credit or debit card by calling 0300 123 4050.
- Concessionary Bus Pass Terms and Conditions (PDF file 433KB)
- English National Concessionary Travel Scheme (Free) Bus Pass General FAQs (PDF file 23KB)
- Free Bus Pass- Disabled Eligibility Criteria (PDF file 558KB)
- Intalink - Hertfordshire Travel Information
- Direct Gov - Bus Pass
- Railcards - family, older people, student, disabled
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