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Older and Disabled Persons Bus Pass

Hertfordshire County Council is responsible for the administration of the English National Concessionary Travel Scheme (Free Bus Pass Scheme), for residents in Hertfordshire.

The English National Concessionary Travel Scheme allows free off-peak travel across England on local bus services for older and disabled people.

Bus Pass CoverApplying for a bus pass 

It is quick and easy to apply for a concessionary bus pass online (see links below).  Alternatively you may collect an application booklet at your local library, district / borough council office, tourist information office, or One Stop Shop. You should use the same form whether you are applying for a pass for the first time, or are renewing your pass. Please note that you cannot apply by printing off a form, only official forms obtained from the outlets outlined above will be accepted.

Apply for a bus pass for an older person online
Apply for a bus pass for a disabled person online

When am I entitled?

You can find out which date you are entitled to recieve your bus pass by using the 'State Pension Age' calculator available at Please note: Due to recent changes the Pass Eligibility Table published in the current paper application form is incorrect for dates of birth from 6 April 1953 onwards. People are advised to use the online calculator above where possible. 

Bus Pass Renewals

You will be contacted by Hertfordshire County Council when your bus pass is due for renewal. If you haven't recieved a renewal notification and your pass has already expired, please call the Customer Service Centre on 0300 123 4050. If your pass has been damaged, lost or stolen please refer to the section below. 

Lost, stolen or damaged passes

If your pass has been lost, stolen or damaged, please call the Customer Service Centre on 0300 123 4050, to arrange for a replacement.  Please note that there may be an administration fee of £10 to pay, depending on the circumstances.

Your new pass should arrive within 10 working days of your form being returned to us and it will be valid for up to five years from the date of issue.

Please post all completed hard copy application forms (along with copies of any supporting documentation) to:

Concessionary Travel Team
Hertfordshire County Council
PO Box 99
Herts, SG13 8TJ

For more information and terms and conditions, please contact the Concessionary Travel Team by email on: or call on 0300 123 4050.

Important Changes to ‘Age Entitlement’ for the Concessionary Bus Pass

From 6 April 2010 the age at which people become eligible for concessionary travel changed. This is in line with changes which are being made to the state pension age.

As the pensionable age for women gradually increases from 60 to 65 over the ten-year period from 2010 to 2020, so too will the age of eligibility for the concessionary bus pass for both men and women. These changes will not affect anyone already in possession of a bus pass.

Please go to the GOV.UK link on this page for an entitlement calculator and further information. This enables people affected by the pension age changes to see at what age they become eligible for their state pension and associated benefits, including the Concessionary Pass. For the purpose of working out the date of eligibility for a bus pass when using the calculator you should enter your gender as female (as the male age of retirement is already 65, rather than 60). Anyone born after the 5 April 1955 will not be eligible until they reach 65.

External Links

HCC is not responsible for the content of external web sites.