Older and Disabled Persons Bus Pass
Hertfordshire County Council is responsible for the administration of the English National Concessionary Travel Scheme (Free Bus Pass Scheme), for residents in Hertfordshire.
The English National Concessionary Travel Scheme allows free off-peak travel across England on local bus services for older and disabled people.
Applying for a bus pass
It is quick and easy to apply for a concessionary bus pass online (see links below). Alternatively you may collect an application booklet at your local library, district / borough council office, tourist information office, or One Stop Shop. You should use the same form whether you are applying for a pass for the first time, or are renewing your pass. Please note that you cannot apply by printing off a form, only official forms obtained from the outlets outlined above will be accepted.
When am I entitled?
You can find out which date you are entitled to recieve your bus pass by using the 'State Pension Age' calculator available at www.gov.uk. Please note: Due to recent changes the Pass Eligibility Table published in the current paper application form is incorrect for dates of birth from 6 April 1953 onwards. People are advised to use the online calculator above where possible.
Bus Pass Renewals
You will be contacted by Hertfordshire County Council when your bus pass is due for renewal. If you haven't recieved a renewal notification and your pass has already expired, please call the Customer Service Centre on 0300 123 4050. If your pass has been damaged, lost or stolen please refer to the section below.
Lost, stolen or damaged passes
If your pass has been lost, stolen or damaged, please call the Customer Service Centre on 0300 123 4050, to arrange for a replacement. Please note that there may be an administration fee of £10 to pay, depending on the circumstances.
Your new pass should arrive within 10 working days of your form being returned to us and it will be valid for up to five years from the date of issue.
Please post all completed hard copy application forms (along with copies of any supporting documentation) to:
Concessionary Travel Team
Hertfordshire County Council
PO Box 99
Herts, SG13 8TJ
- Concessionary Bus Pass Terms and Conditions (PDF file 433KB)
- English National Concessionary Travel Scheme (Free) Bus Pass General FAQs (PDF file 23KB)
- Free Bus Pass- Disabled Eligibility Criteria (PDF file 558KB)
- Intalink - Hertfordshire Travel Information
- Direct Gov - Bus Pass
- Railcards - family, older people, student, disabled
HCC is not responsible for the content of external web sites.