Older and Disabled Persons Bus Pass
The Free Bus Pass Scheme allows free off-peak travel across England on local bus services for older and disabled people.
Applying for a bus pass
It is quick and easy to apply for a concessionary bus pass online see links above.
You can also get an application form from your local library, district / borough council office, tourist information office, or One Stop Shop. Use the same form if you are applying for a pass for the first time, or for renewing your pass.
Only apply using the official forms from the places listed.
Who can get the older persons bus pass?
You can find out which date you are entitled to receive your bus pass by using the 'State Pension Age' calculator available at www.gov.uk. Please enter the information as a woman even if you are a man.
When will my pass arrive?
Your new pass should arrive within 10 working days of your form being returned to us and it will be valid for up to five years from the date of issue.
Post completed hard copy application forms with copies of supporting documents to:
Concessionary Travel Team
PO Box 153
Hertfordshire SG1 2GH
Bus Pass Renewals
You will be contacted by Hertfordshire County Council when your bus pass is due for renewal.
If you have not had a renewal notification but your pass has expired, call the Customer Service Centre on 0300 123 4050. If your pass has been damaged, lost or stolen please refer to the section below.
Lost, Stolen or Damaged passes
If your pass has been damaged, lost or stolen, do not use the application form. Please call us on 0300 123 4050.
There is a £10 charge for issuing a replacement pass if it has been damaged, lost or stolen. If the Police have issued a valid Crime Reference Number for a stolen pass, the £10 fee will be waived. Payments are made over the phone by credit or debit card by calling 0300 123 4050.
- Concessionary Bus Pass Terms and Conditions (PDF file 433KB)
- English National Concessionary Travel Scheme (Free) Bus Pass General FAQs (PDF file 23KB)
- Free Bus Pass- Disabled Eligibility Criteria (PDF file 558KB)
- Intalink - Hertfordshire Travel Information
- Direct Gov - Bus Pass
- Railcards - family, older people, student, disabled
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