Streetlight Maintenance

Maintaining the lights
To make sure our lights are working properly, we employ a team of street light 'scouts' who travel around the county at night looking for street light faults, including those with exposed wiring and those which are not working at all. These scouts follow a set route which enables them to check every street light in the county every ten days.

Once they find a fault they pass the details on to the dedicated street light repair team who will repair it within 10 working days. If you report a fault with a street light we can work to fix the fault much more quickly.

As well as repairing street lights when any problems occur we replace all of the county's street light lamps once every three years on a rolling programme.

Reporting a fault
If you spot a fault with a street light you can report it by visiting www.hertsdirect.org/highwayfaults
The length of time we need to repair a street light problem depends on the type of fault you have reported:

• We will make safe any street light with exposed wiring within two hours and repair it in 24 hours.
  
• We will repair all other types of fault you have reported within ten working days providing the fault is not due to an electricity supply problem. If electricity supply is the problem, due to an electricity cable problem, or the light requires specialist materials or equipment, we will work closely with the electricity supply company (UK Power Networks, formerly EDF Energy) to ensure a speedy solution.
  
• If a permanent repair is not immediately possible (this is usually because we need to get hold of a part which is no longer made or special in some way) we will make the light safe until a long term repair can be carried out.

No two street lights are the same and every street light in the county has its own identification number which is referred to as an Asset ID. The ID is made up from the name of the street and a number found at the bottom of the light column. Knowing the ID code of a faulty light helps us respond more quickly.

If you spot a faulty street light and are able to note down the ID number and street name please include it when reporting the fault - this will help us deal with the fault more quickly.