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Adult Care Services emergency service

If you, or the person you are concerned about, are already in contact with a mental health service, you can call the service direct. There will be a telephone number on the appointment card, or on any letters from them.

If you think that someone may be a risk to themselves or to others, you can approach the police for help.

In an out of office hours social care emergency, please contact the Emergency Duty Team on 0300 123 4042.

Children's Services emergency service

In an out of office hours emergency relating to children and their families please contact us on 0300 123 4043.

Emergency services

Fire stations: in case of emergencies always dial 999 and ask for Fire and Rescue. Local fire stations can be contacted for non-urgent matters. Please click here for a list of fire stations.

Police stations: in case of emergencies always dial 999 and ask for Police. For details of your local station, please click here.

Hospitals: if an ambulance is needed in an emergency situation always dial 999. All general hospitals provide a 24 hour Accident and Emergency service which is for life-threatening situations such as a heart attack or stroke and for the care of people who show the symptoms of serious illness or who are badly injured.

To see hospitals in and around Hertfordshire that offer an A & E service and other Health care information, please visit NHS Choices


Emergency faults can be sent to Highways via the fault reporting system but if the highway fault poses an immediate threat to life, please call the Police.


If you smell gas, telephone the gas emergency number: 0800 111 999.


If you have a problem and wish to contact local providers in an emergency, telephone: 0800 7 838 838 or for London 0800 0280 247.


If you wish to get details on flooding, call 0845 988 1188.


Information about how you can prepare for an incident, or what to do if one happens, is available from the council's Resilience Team.

HCC Buildings

Mouchel, Hertfordshire Property Care Services have a hotline number which can be used during out of office hours and in emergencies.Call 0800 547547.