Our lines are open Monday to Friday from 8am-8pm and Saturdays from 9am-4pm. Lines are closed on Sundays and Public Holidays.
If you are concerned about the welfare of a child or adult outside of office hours please call 0300 123 4040. If you need to speak to us through a Language Line interpreter, ask the person who answers your call to arrange this.
| Enquiry about... | Telephone number |
|---|---|
| General enquiries | 0300 123 4040 |
| Minicom (Textphone) users | 0300 123 4041 |
| Adult Care Services | 0300 123 4042 |
| Archives and Local Studies | 0300 123 4049 |
| Children, Schools and Families | 0300 123 4043 |
| Disability Information | 0300 123 4042 |
| Education benefits | 0300 123 4048 |
| Environment and Roads | 0300 123 4047 |
| Family Information Service | See below |
| Fire Safety enquiries | 0300 123 4046 |
| Libraries | 0300 123 4049 |
| Passenger Transport | 0300 123 4050 |
| Trading Standards | See below |
| WasteAware | 0300 123 4051 |
Calls to 0300 numbers cost no more than calls to numbers starting with 01 or 02 and they will count towards any inclusive minutes in a phone contract in the same way.
The Family Information Service provides information on childcare providers. These lines are open Monday to Friday from 8am-4:30pm. They are not open on Saturday.
| Family information service | 0300 123 4052 |
|---|
Consumer Direct lines are open Monday to Friday from 8am-6.30pm and Saturday from 9am-1pm.
Business and commercial advice lines are open Monday to Friday from 9am-5pm.
| Enquiry about... | Telephone |
|---|---|
| Business and commercial advice | 01727 813849 |
| Consumer Direct (consumer advice) | 08454 040506 |
| Consumer Direct (textphone users) | 08451 281384 |
You can access many of Hertfordshire County Council's services online.
Via our online contact form
or at hertsdirect@hertscc.gov.uk
Email messages will be dealt with during office hours.
Email your Case Worker
Please allow at least one working day for your message to be seen by the local office.
Make a complaint or compliment online.
Tell us about suspected fraud or corruption.
Hertfordshire County Council
County Hall
Pegs Lane
Hertford SG13 8DQ
For directions to our offices, choose the destination you require:
Details of our Customer Service Standards are online.