Contact us

Telephone us on 0300 123 4040

Our lines are open Monday to Friday from 8am-8pm and Saturdays from 9am-4pm. Lines are closed on Sundays and Public Holidays.

If you are concerned about the welfare of a child or adult outside of office hours please call 0300 123 4040. If you need to speak to us through a Language Line interpreter, ask the person who answers your call to arrange this.

Enquiry about...	Telephone number
General enquiries	0300 123 4040
Minicom (Textphone) users	0300 123 4041
Adult Care Services	0300 123 4042
Archives and Local Studies	0300 123 4049
Children, Schools and Families	0300 123 4043
Disability Information	0300 123 4042
Education benefits	0300 123 4048
Environment and Roads	0300 123 4047
Family Information Service	See below
Fire Safety enquiries	0300 123 4046
Libraries	0300 123 4049
Passenger Transport	0300 123 4050
Trading Standards	See below
WasteAware	0300 123 4051

Calls to 0300 numbers cost no more than calls to numbers starting with 01 or 02 and they will count towards any inclusive minutes in a phone contract in the same way.

Family Information Service

The Family Information Service provides information on childcare providers. These lines are open Monday to Friday from 8am-4:30pm. They are not open on Saturday.

Family information service	0300 123 4052

Trading Standards

Consumer Direct lines are open Monday to Friday from 8am-6.30pm and Saturday from 9am-1pm.

Business and commercial advice lines are open Monday to Friday from 9am-5pm.

Enquiry about...	Telephone
Business and commercial advice	01727 813849
Consumer Direct (consumer advice)	08454 040506
Consumer Direct (textphone users)	08451 281384