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Consumer Advice - call 08454 04 05 06

Advice & guidance is given on a wide range of issues to enable consumers to pursue their grievance with retailers and traders to a satisfactory conclusion.

Last year Hertfordshire Trading Standards received over 30,000 contacts. About half of these were a result of residents of Hertfordshire contacting Consumer Direct (East of England). Other contacts were as a result of complaints / enquiries to other Consumer Direct Regions or from direct consumer contact by other means.

From April 2012 the current consumer advice service delivered for Hertfordshire County Council Trading Standards by Consumer Direct will move to the Citizens Advice Consumer Service. This follows the Government’s review of consumer protection services.

What will these changes mean to Hertfordshire consumers?.
There will be no change to what is currently offered. The new Citizens Advice consumer helpline will continue to offer free, confidential and impartial advice on consumer issues to any Hertfordshire resident which Consumer Direct had been delivering in partnership with Hertfordshire Trading Standards since 2004.

How can I contact the Citizens Advice Consumer Service?
The Citizens Advice Consumer Service helpline will continue to operate the existing Consumer Direct telephone number 08454 04 05 06. You can also complain online by selecting the Citizens Advice Consumer Service online complaint form from the external links on this page.

When will the Citizens Advice Consumer Service lines be open?
Lines are open Monday to Friday 09:00 to 17:00. You can also complain online by selecting the Citizens Advice Consumer Service: online complaint form from the external links on this page.

Calls to the Citizens Advice Consumer Service 0845 number are charged at no more than four pence per minute from a BT landline. Further details are posted on the Citizens Advice website.

The links on this page will hopefully give you the information you need, but if not, then select 'About Hertfordshire Trading Standards' to find out how to contact us.

Trading Fairly

Consumers have the right to expect goods or services they buy are accurately described and fairly priced, with honest credit or hire terms offered. Businesses have the right to trade on equal terms.

Part of our work is to ensure that consumers are treated fairly by traders supplying those goods or services. This involves :

Investigating fair trading complaints.
Examining prices and descriptions.
Monitoring advertisements, catalogues and brochures.
Checking credit and hire agreements.
Prosecuting companies who disregard the law.
Checking traders that are part of the Herfordshire TrustMark Scheme, are competent, reliable and have good customer services in place.

If you wish to give feedback about the Trading Standards pages on this website, or about the way we undertake our work then please select the signpost “Trading Standards Feedback” from the internal links.