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Hertfordshire Trading Standards

Please use the links on this page for information and advice on consumer and business related issues.  All our enquiries are handled by the Citizens Advice Consumer Service (CACS), regardless of the complainant's location. This is a national service offering advice and guidance on consumer issues.  Any complaint with a criminal element, or more complicated enquiries will be forwarded to our department for consideration.  If you wish to make a complaint about a trader or product, please contact the Citizens Advice Consumer Service on 03454 04 05 06 or select the link on this page called Citizens Advice Bureau - Advice Guide.

Product Recall

Mighty Pound UK Limited - Important safety warning

Emerson Network Power USB charger - Model Number: GX1299

Item No: A7688

We have discovered a safety problem with the above USB charger which poses a serious risk of fire and electric shock.

This warning applies to USB chargers with the model number GX1299, manufacturer Emerson Network Power

What you need to do if you have purchased one of these chargers

* Stop using and unplug immediately

* Return to Mighty Pound, 33 Queensway, Stevenage

* or call 01438 361011 to arrange free return of the product and a refund.

New Rights for Consumers

Hertfordshire Trading Standards are advising businesses and their customers to familiarise themselves with new regulations which will significantly affect consumer rights New Rights for Consumers