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Hertfordshire Trading Standards

Please use the links on this page for information and advice on consumer and business related issues.  All our enquiries are handled by the Citizens Advice Consumer Service (CACS), regardless of the complainant's location. This is a national service offering advice and guidance on consumer issues.  Any complaint with a criminal element, or more complicated enquiries will be forwarded to our department for consideration.  If you wish to make a complaint about a trader or product, please contact the Citizens Advice Consumer Service on 03454 04 05 06 or select the link on this page called Citizens Advice Bureau - Advice Guide.

SCAM emails and telephone calls circulating

It has come to our attention that Scam emails and telephone calls are being received where people are being told they have won a MasterCard prize draw. Reports include people being called by someone claiming to be from the legal department of a Bank informing them they have won a large amount of money.

The emails and telephone calls can also include asking for security data or personal information, passing on this information will allow the fraudster access to accounts.

We are urging anyone who receives these calls or emails not to respond or provide any financial details as your information may be used in identity fraud. Emails may also contain viruses, so we advise to delete them immediately without clicking on any links.

Please be very wary if you are contacted out of the blue by someone who you don't know asking you to give them your personal information. Do your own research first and check with your bank using telephone numbers or email addresses from your own bills or previous contacts, NOT from the contact details in these emails or provided in telephone calls.

You can see a list of current scams here

New Rights for Consumers

Hertfordshire Trading Standards are advising businesses and their customers to familiarise themselves with new regulations which will significantly affect consumer rights New Rights for Consumers