Council and democracy

Responding to requests for information

We will respond to your written request for information as quickly as possible, and within 20 working days of receiving it.

If your request is too complex to be dealt with quickly by the team which receives it, it will be passed to a Freedom of Information officer who will clarify the specific requirements of the request and co-ordinate any information gathering.

If we do need to clarify what information you are asking for, we will contact you to agree the details of the request before we provide our response.

If additional resources are required to deal with a request, or if guidance is required on information which may be exempt from disclosure, Freedom of Information officers will be supported by senior officers.