Council and democracy

Action to be taken if a Complaint is justified

If a complaint is found to be justified the steps that will be taken are:-

• An apology will be given.
• Action will be taken to rectify the deficiency if that is practicable.
• In circumstances where there has been a financial loss to the complainant as a result of the action of the Service, consideration may be given to the payment of compensation.
• A review will be undertaken to prevent reoccurrences.