Council and democracy

Action after the Council’s procedures are completed

The completion of Stage 3 brings the Hertfordshire County Council’s complaints procedure to an end. The aim is to resolve the complaint wherever possible and to ensure the outcome is to the complainant’s satisfaction or at the very least feel that they have been treated fairly and independently and their complaint has been given due consideration.

Complainants will be informed that if they remain dissatisfied they have the right to submit a complaint to the Local Government Ombudsman where the complaint falls within the Ombudsman’s jurisdiction. A booklet about the Local Government Ombudsman service can be obtained from the Human Resources Department at Fire Service Headquarters or from the County Secretary at County Hall, Hertford.