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Making a Complaint against Hertfordshire Fire & Rescue Service
The Hertfordshire Fire and Rescue Service seeks to provide its customers with high quality services suited to their needs. It aims to do so with courtesy and efficiency.For this reason the Service welcomes comments from customers about its services. Comments - whether they involve congratulation, criticisms or constructive suggestions - help us assess the services we provide.
The Service recognises that from time to time customers may wish to make a complaint. This procedure therefore sets out the complaint handling process.
- The Aims of the Complaints procedure
- Definition of a Complaint
- How a Complaint can be made (includes online form)
- Action after the Council’s procedures are completed
- Confidentiality
- Action to be taken if a Complaint is justified
- Monitoring of Complaints
- The Availability of this Document
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