Council and democracy

Insurance matters

One of the first things you should do after the fire or flood is to look after your insurance matters.

As soon as possible, follow this insurance checklist

• Get in touch with your insurance company or broker to inform them of the incident and obtain and complete a claims form. Note that the insurance company may wish to inspect your property and the contents before anything is moved.
• If your property has been severely damaged, it may be necessary for emergency repairs to be carried out immediately to make it water-proof and secure. If so, make sure you obtain and keep receipts for the work carried out, as these may form part of your claim.
• Make a list of all the property, contents or goods damaged.
• Return the claims form to the address shown, along with any receipts and valuations for damage to contents, and builders' estimates for repair or re-decoration.

You can ask your insurance company for advice on drying out and clearing up.

If you are not insured, you can find cleaning and clearing services listed in your telephone directories.

A Loss Assessor will be able to discuss with you all aspects of a loss and advise on the direction a claim should take.