Council and democracy

The Way We Work. Vision statement

The Way We Work is about creating a customer-centred organisation which maximises the potential of its staff, is efficient in the use of resources, and optimises its use of new technology.

The Way We Work will help us achieve our aim of making Hertfordshire an even better place to live.

We will measure success in achieving our objectives against our core values:

Our Customers:

• Are kept at the centre of everything we do
• Receive essential quality services where and when they are needed
• Benefit from joined up service delivery
• Are confident that we give good value for money

Our Staff:

• Deliver a quality, cost effective service
• Have the skills, confidence and opportunity to work in new ways
• Work jointly with colleagues
• Work flexibly to provide responsive services
• Achieve their own work life balance
• Are informed in an open way about changes
• Are positively supported through change

Our Resources:

• We will secure efficiency in working practices and service delivery
• Remove duplication and unnecessary bureaucracy
• Make effective use of new technology
• Provide services from efficient and fit-for-purpose facilities

Our Partners:

• Work with us to deliver seamless services
• Secure the benefits of joined up and customer-centred working
• Ensure efficiency in the delivery of high quality services
• Are engaged with us in enabling these changes and benefits to be delivered