Council and democracy

When you are in hospital ……. A social care service for Queen Elizabeth II Hospital, Queen Victoria Memorial Hospital and Seward Lodge

The service is for

Patients of all ages staying in hospital or attending day hospital or out-patient clinics, their families and carers.

Parents, children and families at ante-natal clinics, maternity and children’s wards.

Those attending the Accident and Emergency department.

People who will be returning home after a stay in hospital.

People who will be moving to a residential or nursing care home.

What we can offer

Information – on a wide range of social care services.

Help – to plan for coming into and leaving hospital and for ongoing care and support.

Advice – on welfare benefits, housing and other problems.

How to contact us
You can contact us yourself or ask a relative, friend or carer to contact us on your behalf.

By telephone on 01707 365144 or 01707 365145, or fax
on 01707 365146

Through ward staff.

By calling at our office.

We are based in two portakabins on the Queen Elizabeth II Hospital site:
next to the elderly care unit - for enquiries concerning elderly people;
and next to the ante-natal clinic - for other enquiries.

We are available between 9.00 am and 5.00 pm, Monday to Thursday, 9.00 am and 4.30 pm on Fridays.

There is also an out of hours social worker available till 8pm Monday to Friday, contactable via the A&E department. (To be contacted by Professionals only.)

In emergencies outside our working hours, please contact our customer service centre on 01438 737400.