Council and democracy

Our values and principles

We have based our adult care services on a set of values and principles which can be summarised as:

• Treating everyone with respect, recognising and valuing their backgrounds and beliefs.
  
• Treating people fairly and making sure anyone who feels they have not been treated fairly is able to complain about the standard of service they receive.
  
• Being an organisation that learns through listening and responding to people’s comments.
  
• Putting a high priority on effective communications, keeping our users and carers informed and regularly asking people for their views so that we can improve our services.
  
• Working in partnership with other organisations, to provide high quality, integrated services.

We will work in a way that:

• puts the users of our services at the centre of all we do
• supports people within their own communities
• enables people to live as independently as possible
• values and supports our staff