Council and democracy

Community alarms to summon help

Community alarm systems

Community alarm systems can be installed in a person's home, so that the resident can call for help in an emergency. The person usually wears a pendant around their neck or clipped to their clothes, with a button that they can press. The button rings the community alarm control centre who can call emergency services, or alert someone who holds a key to go to the home to help.

Community alarms are provided by district councils, although the arrangements may be different if the alarm is needed in private or council or housing association accommodation. There is normally a weekly charge. People on limited incomes can get help with the cost through the Supporting People scheme.

If you would like more information select the link below called 'Community alarm service', then choose your area.

If you want to install a private alarm system you can get more information from local council or private providers such as BT.

Visitors to your home

If Adult Care Services staff come to visit you they will always try to make an appointment first. They all carry photo ID cards.

Most public utilities provide advance notification in writing if one of their staff members requires access to your home. It is advisable not to allow access into your home to any strangers who call at the door without an appointment.

For any caller you don't know, check their identification thoroughly and telephone the organisation's head office if unsure.

If you are concerned about a doorstep caller contact the national Doorstep Hotline on 0845 60 444 66.

Fire Safety

It is important to have a plan of what you would do if a fire breaks out in your home.

A fire plan should

• Identify all practical escape routes;
• Take everyone into account;
• Make sure everyone knows where door and window keys are kept
• Ensure exits are kept clear
• Identify when it’s safer to stay put
• Include time to practice your fire action plan.

For those who are less mobile and may not be able to escape easily, a safe room is of prime importance. It also makes sense if this room is on the ground floor.

When devising your fire plan you should discuss it with your fellow residents, your warden and your family members who may be caring for you. If you are in any doubt, your local Fire Brigade will be only too pleased to help. For details on who to contact select the link 'Contact us' link on the left of this page.