Council and democracy

Advice, information, and conciliation service

This part of the service will be provided as the front end or gateway to all other aspects of the accommodation and support service provision for 16-25 year olds. There is an expectation that young people will not have to negotiate their own way through service provision, nor will they “fall between the stools” of service provision.

There will be a change with regards to what was formerly the mediation part of the service; workers will undertake conciliation sessions between young people and their families as well as mediation.

This part of the service will carry out assessments to enable access to other parts of the accommodation and support services model. i.e. Crashpad, the floating support service and referral to accommodation.