Council and democracy

Supporting People client record forms

Communities and Local Government (CLG) requested that all client record data was submitted electronically from April 2007. This means that paper client record forms are no longer accepted for clients who start to receive Supporting People services from 1st April 2007.

Use the Suppporting People Client Records link on the right for more information about the electronic submission of client record data.

How client record form data is used

Providers supply client record form data to the Centre for Housing Research which compiles the data nationally. Hertfordshire Supporting People team receives quarterly reports and the complete set of data is submitted for the county (excluding National Insurance numbers.

We use this to help understand whether services are delivering support which fits the needs identified in the Supporting People strategy:

• We monitor how people from different ethnic groups are accessing services.
• Client record data tells us about the balance of support needs of the clients accepted by services, and about the numbers of people with special circumstances such as receiving services under the Care Programme Approach.
• Information about a service user’s age, household composition and the location of their previous accommodation helps us understand better who is receiving support.