Council and democracy

Comments, Complaints & Compliments

We welcome your views about the services we provide and arrange for you.

Comment - put your views, raise a concern, or make a suggestion for improving a service

Complain - about a service, or the way you have been treated

Compliment - praise a member of staff or a particular service

If you wish to make a complaint, first tell the member of staff who is working with you. If you feel they can't help or if you are not satisfied with the answers they give, get in touch with their manager.

If you are still not satisfied that the problem has been solved, you can ask for a further investigation of your complaint.

You can tell us what you think in person, by writing or phoning. If you would like further advice please contact our Customer Service Centre - details are in the 'contact us' link under 'Site tools'. Or you can phone the Client Relations Manager for Adult Care Services on 01707 280655.

You can now also register a complaint online by using the link on the right under 'Also on hertsdirect'.