hertsdirect.org About Hertfordshire Trading Standards

About Hertfordshire Trading Standards

Trading Standards is a division within the County Secretaries Department of Hertfordshire County Council. Within the structure of HCC, Trading Standards comes within the remit of the 'Community Services Scrutiny Committee'.

If you have a complaint about the Trading Standards service then please select the Complaint form link. Please do not use this form to complain about a trader or product, see below for contact details.

If you wish to give feedback about the Trading Standards pages on this website, or about the way we undertake our work then please select the signpost "Trading Standards Feedback".

What we do
A summary of the scope & range of our responsibilities
Service Delivery Plan
Enforcement Promise
Information about the enforcement concordat and HCC.
Our Pledge to Consumers
What you can expect when contacting our advice unit
Legislation enforced by Hertfordshire Trading Standards

Contact details:

For consumer enquiries and for businesses who are acting as a consumer our advice service is operated by Consumer Direct on 08454 04 05 06. Minicom users can call 08451 28 13 84.

Their lines are open Monday to Friday from 8am-6.30pm and Saturday from 9am-1pm. You can also complain online by selecting Consumer Direct from the external links at the top right of this page.

Calls to the Consumer Direct 0845 numbers are charged at no more than four pence per minute from a BT landline. Further details are posted on Consumer Direct's website.

We offer advice for Hertfordshire businesses to comply with Trading Standards legislation. Contact us at:

Trading Standards Department
45 Grosvenor Road
St. Albans
Herts. AL1 3AW

Tel: 01727 813849
Fax: 01727 813877
email: tradingstandards@hertscc.gov.uk