Business information

Remittance Advice Notes

This page is intended to give guidance to suppliers on how to open the advice notes that we send out by email.

Which e mail address should I use?

We recommend that you create a generic email address so that a number of people in your organisation can view it eg accounts @ acompany.co.uk rather than use an individual account.

I have received a payment but do not have a remittance advice note

We recommend that you contact us with your email address as it is possible that our records are incorrect. Please email your information to supplier.manager@hertscc.gov.uk

I have received the email and the attached remittance advice but cannot open it

The remittance advice notes are produced in a .pdf file. To read this you need to have Adobe Acrobat Reader© installed on your computer. This can be downloaded free from Adobe by clicking on the link in the right margin

Will I still receive a notification of payment in the post?

There will be no other notification and you should save or print the attached document for your own records

I have a query about the detail contained within the remittance advice note

Please contact our accounts department on 01992 555338 quoting your vendor reference number