Skip to content

Feedback

Hertfordshire's "Tell Us Once" service

HM Government Logo

The Hertfordshire Registration Service offers an innovative service called, Tell Us Once. The service aims to reduce the number of local and central government departments that Hertfordshire residents have to notify when they have had a baby or bereavement.

Tell Us Once is delivered straight after a birth or death registration, so you don't even need to leave the register office to notify key government departments of the change in your circumstances.

The service is optional but it will greatly reduce the number of departments you need to notify. For death registrations, you can choose to access the Tell Us Once programme from home if you prefer. Simply contact the Registration Administration Centre, on 0300 123 4045 and you will be given information about Tell Us Once. Following the death registration, the Registrar will enter the information onto the website and give you a unique reference number and freephone number for the Department for Work and Pensions. Please note that we can only guarantee that this service is available to Hertfordshire residents who register a birth or death at a register office in Hertfordshire as other local authorities may not offer this service.

Tell Us Once can notify the following departments after you have registered a birth:

  • Child Benefit
  • Employment Support Allowance
  • Families Information Service
  • Housing and Council Tax Benefit
  • Incapacity Benefit
  • Income Support
  • Job Seekers Allowance
  • Tax credits


Tell Us Once can notify the following departments after you have registered a death:

  • Adult services
  • Attendance Allowance
  • Blue Badge parking permit
  • Carer's Allowance
  • Child Benefit
  • Child Tax Credit
  • Children's services
  • Council housing
  • Council tax
  • Council Tax Benefit
  • Disability Living Allowance
  • Driver and Vehicle Licensing Agency
  • Electoral services
  • Employment Support Allowance
  • Housing Benefit
  • Incapacity Benefit
  • Income Support
  • Jobseeker's Allowance
  • Library services
  • Overseas Health Team
  • Owe payments to council
  • Passport Service
  • Tax Help for Older People
  • Working Tax Credit


Tell Us Once will pass details to these departments on your behalf; the departments you have chosen to notify will contact you directly if they need any more information to process your change in circumstances.

You can also inform local authority departments not included in Tell Us Once by completing a short form which the Registrar will hand to you before you leave the office. This is again, totally voluntary.

When you call the Registration Administration Centre, on 0300 123 4045 to make an appointment to register a birth or death, you will be given information about Tell Us Once and reminded of the information and documents you will need to bring with you.