Elderly and Disabled Bus Pass

Hertfordshire County Council is responsible for the administration of the English National Concessionary Travel Scheme (Free Bus Pass Scheme), for residents in Hertfordshire.

The English National Concessionary Travel Scheme allows free off-peak travel across England on local bus services for older and disabled people.

Renewal of passes

More than 124,000 older people and people with a disability have already renewed their passes and the county council is working hard to ensure people receive their new pass as soon as possible.

The majority of bus passes have now been renewed.  If you have not received your new pass and applied before 31st March you may be eligible to apply for a refund for any bus travel after 30th April. Please apply in writing to the address below advising of costs incurred and enclose any receipts or tickets for bus travel.

If you need to renew your bus pass on-line, please select the appropriate link below:

Click here to renew your elderly bus pass on-line.

Click here to renew your disability bus pass on-line.

Alternatively you can renew your pass using the renewal form which is on the back of the renewal advice letter which you may have received. This should be completed and returned to the Concessionary Travel Team at the address shown below.

If you havent received a renewal reminder letter you can collect a renewal form from your  local library, district / borough council office, tourist information office, one-stop-shop or contact the Concessionary Travel Team by email on: csc.concessionarytravel@hertscc.gov.uk or call on 0300 123 4050.

If you don't have a pass and have received a letter in your household requesting you to renew it, don't worry, you can ignore the letter. If you wish to apply for a pass for the first time, you can now collect an application booklet from one of the outlets shown below.

New or replacement passes

To obtain a new pass or to replace it if has been lost, stolen, worn or damaged you can collect an application booklet at your local library, district / borough council office, tourist information office or one-stop-shop. Please note that we are currently replenishing stocks with revised booklets.

Your new pass should arrive within 10 working days of your form being returned to us and it will be valid for up to five years from the date of issue.

If you are applying to renew your pass that will expire on 31st March 2013 your pass should arrive within 20 working days of your form being returned to us and it will be valid for up to five years from the date of issue.

Please post all completed application forms (along with copies of any supporting documentation) to:

Concessionary Travel Team
Hertfordshire County Council
PO Box 153
Stevenage
Herts
SG1 2GH

For more information and terms and conditions, please contact the Concessionary Travel Team by email on: csc.concessionarytravel@hertscc.gov.uk or call on 0300 123 4050.

Important Changes to ‘Age Entitlement’ for the Concessionary Bus Pass

From 6 April 2010 the age at which people become eligible for concessionary travel changed. This is in line with changes which are being made to the state pension age.

As the pensionable age for women gradually increases from 60 to 65 over the ten-year period from 2010 to 2020, so too will the age of eligibility for the concessionary bus pass for both men and women. These changes will not affect anyone already in possession of a bus pass.

Please go to the GOV.UK link on this page for an entitlement calculator and further information. This enables people affected by the pension age changes to see at what age they become eligible for their state pension and associated benefits, including the Concessionary Pass. For the purpose of working out the date of eligibility for a bus pass when using the calculator you should enter your gender as female (as the male age of retirement is already 65, rather than 60). Anyone born after the 5 April 1955 will not be eligible until they reach 65.