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Contact us / visitor information

register office

Opening hours

Monday - Closed
Tuesday 9.00 - 19.30
Wednesday 9.00 - 17.00
Thursday 9.00 - 17.00
Friday 9.00 - 17.00
Saturday 9.00 - 13.00

Telephone: 0300 123 4049 (textphone for hearing or speech impaired users
0300 123 4041) 
Address: Hertfordshire Archives and Local Studies, Register Office Block, CHR 002 County Hall, Pegs Lane, Hertford, SG13 8EJ . 

Find a map and directions

Ordering documents
Bringing ID / using a CARN ticket
Using the Reading Rooms
Taking your own photographs
Laptops and the Internet
Visitors with disabilities


There is a free car park directly outside our building. Please be aware that finding a space is often difficult.  There are pay-and-display car parks is in the town centre which is a 10 minute walk to County Hall.

Ordering documents

You do not need to book in advance when you visit but for more information about ordering documents, please follow the link on the left.

Bringing ID / using a CARN ticket

In order to consult original documents, you will need a County Archive Research Network ticket, also known as a CARN ticket.

If you do not already have a CARN ticket, you can be issued one during your visit if you bring a valid form of identification.  This needs to show your name, address and signature, such as a driving licence or passport and utility bill. Once you have your ticket, it can be used at other participating Record Offices throughout the country.

Using the Reading Rooms

In both the Archive Reading Room and the Local Studies Library certain rules apply:

  • No food or drink
  • Pencils only
  • No bags.  Free lockers are provided to keep your belongings safe.

Taking your own photographs

If you wish to use your own equipment to take copies of any items in the reading rooms, you will be required to buy a permit.  This permit will allow you to take an unlimited number of copies in the specified time period.  The cost of a permit is:

  • Full day - £5.00
  • 5 days (does not have to be consecutive)  - £20.00
  • Annual - £60.00

Anyone intending to publish images from our collections must obtain permission in advance. There may be a charge for reproduction rights.

Laptops and the Internet

You are welcome to use your own laptop and free wi-fi is available.  There is also free access to the internet on public PCs in both reading rooms.


We have a seating area with hot and cold drinks machines.  Visitors can obtain a pass from us to use the County Hall restaurant in the main building between 12-2pm.  The town centre is a short walk away where there are many cafes, restaurants and pubs.

Visitors with disabilities 

There are disabled parking spaces directly outside with ramps and automatic doors into the building and fully accessible toliets. Other facilities include hearing induction loops, magnifying equipment and a PC with a large monitor and keypad.