Schools and learning

Complaints Procedure

The Education Act 2002 requires all schools to adopt a formal procedure for dealing with complaints.

The current guidance and model procedures for schools in Hertfordshire were issued in September 2005, including an explanation of the legal framework surrounding complaints. This sets out advice on the three stages of complaint and includes detailed guidance on the conduct of governors' complaint panel hearings. In addition, there are model letters that can be adapted and personalised by the school.

Click on the link to the right to download a copy of the procedure and toolkit.



How to complain to your child's school
You can access the advice that CSF provide to parents about making a complaint and the procedure by clicking on the link below.

Copies of the leaflet of the same title are usually available from schools or by telephoning Children, Schools and Families (01438 737500 or 01923 471500).