hertsdirect.org Comments and complaints

Comments and complaints - the Customer Focus Team

www.hertsdirect.org/csfcustomerfocus

Need to complain about a Children, Schools and Families service, or appeal against your child's school place? You'll find all the advice and guidance here.

School Admissions Appeal Panels
Guidance on school admission appeal panels, annual statistics and surveys. The appeals form can also be found here.
Family Information Service
How to contact us, and find out about childcare in your area
Hertfordshire Additional Needs Database (HAND)
previously called the Disability Register
Participation Team Hub - Children, Schools and Families
School Exclusion Appeal Panels
Current guidance for parents on school exclusion appeal panels
Have Your Say - making comments, compliments and complaints (CSF)
How to make a complaint, appeal against a decision, compliment or comment about CSF services
Connect Digitally
A national programme, led by HCC, which aims to support LAs and schools in the delivery of services for parents/carers
CSF User Satisfaction Survey
Parent Partnership
Information for parents and carers of children with special educational needs