Customer feedback - you said, we did
Tell us what you think about a webpage by choosing one of the 'smiley faces' on that page. You can let us know if:
We're getting it right.
We could do better.
We need to improve.
We always check your comments and use that feedback to make the website better.
Some of the changes you've helped us make recently:
- The Email us form is easier to use, and now allows customers to attach a document. Customers are also emailed a copy of their message for reference.
- A pop-up message on the Complaints form now lets customers know that the form is about to close (after an hour of inactivity). The message counts down the last 10 minutes before it times out.
- The Search facility has been improved with a type ahead feature, and a self learning feature which returns more popular pages higher in results.
- Broken links are fixed quicker.