Have your say

When you contact us we will...

• be polite and treat you with courtesy, fairness, honesty and respect
• listen to you carefully and ask your views
• use plain language when we speak or write to you
• explain our decisions and the reasons for them
• respect confidentiality
• be realistic about what we can and can’t do
• take ownership of your query or issue

If you have any comments about our standards or would like more
information, contact us by calling 01438 737555* (Textphone 01438 737599) or emailing hertsdirect@hertscc.gov.uk

* Callers from 01923 or 0208 dialling codes may wish to call 01923 471555 in order to be charged at local call rates