hertsdirect.org Our customers are central to everything we do, and we will...

work hard to continuously improve our services
involve you when we’re developing our services
recognise and meet the needs of our diverse community
measure how well we’re delivering our services and publish the results
publish and act on the results of regular customer satisfaction surveys
welcome comments, compliment and complaints about our services
monitor the way we work to ensure that we work together and deliver value for money
address any discrimination and make our services accessible to everyone
engage communities where our services are hard to reach