Have your say

If you visit us

• We will agree a time and place to meet you
• We aim to see you within five minutes of your appointment time
• If we are delayed, we will explain why, tell you how long you may have to wait and give you the option of coming back on an alternative day or time
• If you do not have an appointment, we will aim to see you within 15 minutes, if you need to see someone that is unavailable we will offer you an appointment
• We will always have our photo identification card clearly displayed to identify ourselves
• We will provide clean and comfortable waiting areas, with information about our services
• Wherever possible, we will provide space for you to see us in private
• Our public offices will be accessible 9am to 5pm Monday to Thursday, and 9am to 4.30pm on Fridays.