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If you contact us by telephone

• We aim to answer within five rings
• We will tell you our name and that we work for Hertfordshire
  County Council
• We will give you a full answer to your enquiry immediately, or respond within three working days. If we can’t respond within that timescale we will give you the name and number of the person who is dealing with your enquiry and the date we intend to provide a full answer
• If we can’t answer your call personally, we will provide the
  opportunity to leave a message and/or arrange for someone to call you back
• If we call you, we will give you our name, tell you we’re calling from Hertfordshire County Council and explain why we’re calling