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Putting Customers First

Our ambition is to make Hertfordshire an even better place to live and work, with the best possible services. We can only do this by providing exceptional customer service at every opportunity. Our commitment to customer care and our customer care standards help shape the way we provide services, whether you are a resident, visitor, local business or partner organisation.

“I am totally committed to improving the way we work with our customers and to make excellent customer service a part of our daily working lives. I will be working with colleagues across the organisation to ensure that we build on these standards and constantly improve our services.” Caroline Tapster, Chief Executive.

All our staff will try to meet and exceed these standards wherever possible and we will measure our performance against these, so that we can take action to improve if necessary.