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Hertfordshire County Council's website

Highway Insurance/Compensation Claims

If you wish to make a claim, you should write to one of the following addresses depending on where the alleged accident took place:

For North and East Herts areas:

Northern and East Herts Area Office
Meadway Corporate Centre
Rutherford Close
Stevenage
Hertfordshire
SG1 2EF

For St Albans, Welwyn Hatfield and Hertsmere areas:

Mid Herts Area Office
2nd Floor
Trident House
42-48 Victoria Street
St Albans
Hertfordshire
AL1 3HZ

For Watford, Three Rivers and Dacorum areas:

South-West Herts Area Office
Shire House
Bridle Path
Watford
Hertfordshire
WD17 1AL

In view of the Lord Woolf Reforms of the Civil Justice System a letter of claim needs to contain certain information. The onus is upon you (the claimant) to prove negligence and there is no automatic right to compensation. Without the information listed below we will be unable to process your claim.
  • Name of Claimant(s)
  • Address of Claimant(s)
  • Date and time of incident
  • Exact location, map/sketch plan showing relevant land marks and, if taken, photographs of the alleged defect and surrounding area
  • Name and address of any witness
  • Were any particulars taken by the police? If so please provide details i.e. log number, Officer’s number and Police Station
  • Details of injury and or damage to your property
  • Quotes/Invoices for any work that had to be undertaken as a direct result of your incident



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