Disability

Air Travel

If you are planning to travel by air, you need to know that the whole journey is accessible to you before you set out. Here are some general guidelines to help you plan ahead.

• Check with the airline before booking as services and facilities can vary. For example check whether the aircraft you will be travelling on has accessible toilet facilities or if your assistance dog will be allowed to travel in the aircraft cabin.
• Ask for any pre-booked assistance or services to be confirmed in writing on your ticket or itinerary. Always confirm pre-booked assistance when checking-in.
• Don't forget to book services such as help with baggage reclaim at your destination.
• Insure any expensive mobility equipment, such as wheelchairs, against loss or damage. These are unlikely to be covered by standard policies and compensation is currently based on weight rather than value.
• It may be possible to reserve seats with more legroom, however some airlines may charge for pre-booking, whether or not you are disabled.
• If you plan to drive to the airport, ask about parking - accessible spaces are usually available at on-site car parks or check the availability of accessible buses from off-site long-stay car parks.
• Security is important to everyone - checks are made on all passengers and baggage, including disability equipment and mobility aids. Security staff are trained to conduct searches of disabled passengers with sensitivity and care and should be able to provide a private search area.
• Most airports have reserved seating areas available for disabled passengers close to flight information and accessible facilities. Airport staff will update you with flight information if they know you are unable to read display boards or hear announcements.
• Disabled passengers who need assistance are usually asked to board first and disembark last as it is easier and less stressful to manoeuvre in an empty aircraft. Wheelchair users will often be able to remain in their own wheelchairs to the gate but will need to transfer to an on-board chair to get onto the plane.
• Cabin crew should help you during the flight. However, they are not able to lift passengers in and out of seats and airlines can demand that passengers travel with a companion if they are not self-sufficient.
• Always carry at least four days' supply of medication in your hand luggage in case your baggage goes astray. Check with your doctor if you think flying could affect your health.