Community directory

The Hertfordshire Standard

Our targets are:

1. To offer everyone an appointment within two working days.
2. To see 90% of customers at or before their appointment time.
3. To register 100% of births and stillbirths within 42days
4. To register 100% of deaths within 5 days.
5. To respond to all emails and other correspondence within one working day
6. Priority Service Only:To process and send out 100% of certificates in 24 hours of receipt.

Monitoring these standards

Hertfordshire Registration Service aims to provide a quality service to its customers and monitor the standards monthly. The figures shown below are for the whole of the Registration Service from April 1st 2007.

• 30,868 people visited our offices to register a birth, death, marriage or partnership.
• 100% of births and stillbirths were registered within 42days
• 100% of deaths were registered within 5 days
• 98% of people were offered an appointment within two working days.
• 98% of the customers were seen before or at their appointed times.
• 12,861 certificates were requested in total, of these
• 10,042 priority certificates were requested
• 99.7% of priority certificates were sent out either by return of post or collected within twenty-four hours.
• 100% of non-priority certificates were sent out by return of post or collected within one week.
• 1,485 e-mails requesting information were received of which 99.6% were answered within one working day.

Customer Comments

The figures shown below are results of an on-going survey.

• 81% of customers said that the service they received was excellent.
• 13% of customers said that the service received was very good.
• 3% of customers said that the service received was satisfactory.
• 3% of customers said the service received was unsatisfactory.

Survey Results from 'Choosing a Venue in Hertfordshire'

Hertfordshire Registration Service carried out a survey over a period of four months. We received 376 completed surveys and the results are as follows :

• 20% of people said that they chose their venue because of the location.
• 16% said they chose a venue that they were familiar with.
• 5% chose their venue because of its size.
• 2% chose a ceremony in Hertfordshire because of the services reputation.
• 17% said they chose their venue because of its unique style.
• 1% said they chose Hertfordshire for their ceremony because of national advertising.
• 2% said they chose Hertfordshire for their ceremony because of local advertising.
• 4% said they chose their venue because of the 'Hertfordshire Celebrations' brochure.
• 16% chose their venue through word of mouth.
• 3% chose a Hertfordshire venue through the Wedding Fair
• 1% chose a Hertfordshire venue through the Partnership Fair
• 9% chose a Hertfordshire venue by using our website
• 4% gave other reasons for choosing a Hertfordshire venue.