Community directory

Service Personnel and Veterans Agency

Aims:
Service Personnel and Veterans Agency (SPVA) has been formed through a merger of the Veterans Agency (VA) and Armed Forces Personnel Administration Agency (AFPAA). The new Agency will provide for the first time, a range of ‘through life’ support functions direct to around 900,000 serving and ex-Service personnel.

The Norcross address is the base for most of the new Agency’s Veterans Services Directorate, including the national veterans Helpline 0800 169 2277, providing help to the estimated 5 million strong UK veterans’ community. This agency also provides a nationwide Welfare Service providing support to Veterans and Widows from 25 offices across the UK and Ireland.

SPVA offers the following services to the Armed Forces and the Veterans community:

* Pay, allowances and expenses through ‘Joint Personnel Administration’ self service access;
* War Disablement Pensions;
* Armed Forces Pension Schemes;
* Armed Forces Compensation Scheme;
* Administration of medals and veterans badges;
* Casualty and Compassionate administration via the Joint Casualty and Compassionate Centre (JCCC);
* Pay and allowance dispute resolution via the Pay and Allowance Casework Cell (PACC);
* All mobilisation and termination administration via the Tri-Service Mobilisation and Termination Cell;
* Tri-Service arrangements for the storage of all Wills;
* Tri-Service Records of Service;
* A formal complaints procedure;
* An enquiry centre service for Armed Forces personnel and Helpline service for Veterans;
* Management of the Ilford Park Polish Home.

An Executive Agency of the Ministry of Defence (MOD).