Care and support

Happy or unhappy? - tell us about it...

If you tell someone you are not happy and want something changed, this is a complaint.

If you say how things could improve, this is a comment.

If you tell someone you are happy and things are good this is a compliment.

Is it all right to complain? Yes.

Why? You have rights.

• We want you to tell us what you think.
• We will listen to you.
• You can ask someone to help you tell us.
• You will not get into trouble for telling us what you think.

There is a special leaflet which tells you what to do if you have a problem you want to sort out.

To see the leaflet online or get a copy use the link called Adult Care Services Publications.
Then go to the People with a Learning Disability section.
The leaflet is called Making a complaint.