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Accessibility - customise your screen to suit you

HertsDirect has been designed to be accessible to all users, regardless of technology or ability.

Please contact us or use the smiley faces on each page if you have any problems using HertsDirect - this will help us make improvements in the future.

The website aims to meet a minimum of W3C Level 2 (AA) standards in line with the Web Accessibility guidelines (WCAG 2.0)

Using a desktop or laptop computer

Help with reading text

You can change the size of the text on the page by choosing one of the "A"s next to 'Text Size' at the top of the page.

re-size text

You can also change the page background and text colour by choosing one of the coloured squares next to 'Colour' at the top of the page.

Colour change accessibility

Screen readers

Screen readers read out the text on web pages. HertsDirect should be compatible with all standard screen readers including NVDA and JAWS.

This site is also BrowseAloud enabled. If you have a Windows computer, you can download BrowseAloud software which will also read the page out for you.

Please note that Hertfordshire County Council cannot be responsible for the content of external websites or any software they offer for download.

Access keys and shortcuts

Access keys are keyboard shortcuts that allow you to go to specific parts of this site. This means, when using certain browsers on a desktop or laptop computer, you can navigate the site without using a mouse or similar device.

Windows users should press the "Alt" key together with the relevant number below, then "Enter".

Apple Mac users should press the "Ctrl" key together with the relevant number, then "Enter"

1 Homepage
3 Sitemap
4 Search
6 Help
7 Contact us
8 Privacy policy 

Other software (plug-ins and media players)

You may need to download a programme to your computer in order to access some of our content (including Microsoft Word documents, Microsoft Excel spreadsheets and PDF files). Find out more.

Using a mobile phone or tablet

Most mobile phones and tablet devices have accessibility features built in. These include the option to read out the text on the page, make the text size bigger and change the colour of a webpage background and text.

These features are normally found under 'Settings' then 'Accessibility' on devices. Please consult your device user guide for further details.

  • W3C Web Standards

    An explanation of Web Standards, and how they have been applied here on